If you are not entirely satisfied with your purchase, we’re here to help.
Returns
If you wish to return the item, we accept returns for items within 30 days of its purchase. The item needs to be sent back in the same condition as we sent it in with its original packaging. Please email us on fusion-online@hotmail.com for details regarding the return procedure.
If item received is faulty/damaged, please do contact us via eBay first so that we can resolve the issue straight away.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
Items are dispatched within 1 working day once order has been placed. The same applies if you pay for next day delivery.
Item that is sent via Royal Mail First class delivery has an estimated delivery between 2-3 working days.
Item that is sent via Royal Mail Second class delivery has an estimated delivery between 3-4 working days.
Item that is sent via Hermes tracked delivery has an estimate delivery between 2-3 days.
If item has not reached within the specified days, please email us and this issue will be resolved by our friendly customer service